How long does it take to ship my order?
After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:
United-States: 6-12 Business Days
Canada: 7-14 Business Days
Europe: 5-14 Business Days
Austria: 6-10 Business Days
Special notice will be given on the arrival time of pre-sale products.
Will I pay taxes for international shipping?
There are no customs duties for US and Canadian shipments, and the logistics company will help you with customs clearance.
For European tariffs, please ask customer service for details.
If you have any questions, please contact online customer service.
What if my item is defective?
On rare occasions, a product can have a defect that we did not detect or that becomes apparent during use.
If a product you have purchased has a manufacturing defect, please contact Customer Care for assistance.